All of Deep Dish venues are registered clubs with Volleyball England.​

Below are procedures and policies that are currently in force at all venues.



Crystal Palace

Risk Assessment - Click HERE Covid-19 Risk Assessment - Click HERE


Complaint Form

We hope that all club members have a positive and satisfying experience playing with Deep Dish Beach Volleyball. However, if you’d like to raise a concern or complain about any issue, you will need to send a completed complaint form to The form is simple – just answer the questions below and send it by email or print and hand it over directly to Deep Dish via the email above. Your Name: Date:

  1. State your comment, concern or complaint
  2. When and where the events mentioned above took place?
  3. Have you tried to resolve this issue there and then and what was the outcome?
  4. In your opinion, what would be a satisfactory solution for the above issue?

Child Protection Policy

Deep Dish Beach Volleyball has adopted the Volleyball England Child Protection Policy and follows the Volleyball England guidelines: DEEP DISH BEACH VOLLEYBALL CLUB BELIEVES THAT:

  • A child’s welfare is always of paramount importance whatever the circumstances.
  • Everyone working with children has a moral and legal responsibility to safeguard and promote a child’s welfare particularly when it comes to protecting children from abuse.
  • Special care should be taken when dealing with children whose age, inexperience or physical state makes them particularly vulnerable to abuse.
  • We strive to create within Deep Dish an environment were all children and young people can learn about, participate in and enjoy volleyball free from abuse and harassment and to achieve this we have adopted the following policy:
  • A child has the right to be protected from abuse, regardless of age, ability, gender, racial origin, religious belief or sexual orientation.
  • The rights, dignity and worth of a child should always be respected.
  • We will also take the following steps to achieve this aim:
  • Take all reasonable steps to ensure that unsuitable people are prevented from working or helping within the club.
  • Seek and provide training to ensure that all volunteers are aware of their responsibilities with regard to child protection.
  • I mplement good practices.
  • Respond appropriately to suspicions of abuse.
  • The Children’s Act 1989 states that anyone who is involved in the care of children should “do what is reasonable in the circumstances for the purpose of safeguarding or promoting the child’s welfare”.
  • All qualified junior coaches will be CRB checked.
  • Our designated Child Protection Officer is Elsa Meserlian who can be contacted on

Health & Safety Policy

Deep Dish Beach Volleyball is strongly committed to encouraging our members to take part, but the health, well-being and safety of each individual is always our paramount concern. We recommend levels of training dependent on age and ability, and expect our junior & adult players to participate within these boundaries. TO SUPPORT OUR HEALTH & SAFETY POLICY STATEMENT WE ARE COMMITTED TO THE FOLLOWING DUTIES:

  • Undertake regular, recorded risk assessment of the club premises and all activities
  • Create a safe environment by putting health & safety measures in place as identified by the assessment
  • Ensure that all players are given the appropriate level of training and competition by regularly assessing individual ability dependant on age, maturity and development
  • Ensure that all players are aware of, understand and follow the club’s health & safety policy
  • Appoint a competent club member/staff to assist with health and safety responsibilities
  • Provide access to adequate first aid facilities, telephone and qualified first aider at all times
  • Report any injuries or accidents sustained during any club activity or whilst on the club premises
  • Ensure that the implementation of the policy is reviewed regularly and monitored for effectiveness.
  • Take reasonable care for your own health & safety and that of others who may be affected by what you do or not do
  • Co-operate with Deep DIsh on health & safety issues
  • Correctly use all equipment provided
  • Not interfere with or misuse anything provided for your health, safety or welfare
To view the club risk assessment please see Risk Assessment section above

Emergency Procedures

  • Stay calm but act swiftly and observe the situation.
  • Is there danger of further injuries?
  • Listen to what the injured person is saying.
  • Alert the first aider who should take appropriate action for minor injuries.
  • In the event of an injury requiring specialist treatment, call the emergency services.
  • Deal with the rest of the group and ensure that they are adequately supervised.
  • Do not move someone with major injuries.
  • Wait for the emergency medics.
  • Contact the injured person’s emergency contact/parent/carer.
  • Complete an incident/accident report form.
USEFUL NUMBERS Croydon University Hospital (incl A&E department) - 530 London Rd, Croydon, CR77YE, England - 02084013000

Grievance Procedure

  1. If a player has a complaint or grievance concerning a player/staff, it must be set out in writing and sent to Deep Dish via email at
  2. Deep Dish Beach Volleyball will appoint an impartial member (IM)
  3. The (IM) will invite the player to attend a meeting to discuss the grievance. The playermay be assisted at such meeting either by a colleague/parent of fellow player.
  4. The meeting must not take place unless the player has had a reasonable opportunity to consider his/her response to the complaint/grievance.
  5. The player must take all reasonable steps to attend the meeting. If the player does not attend the meeting then the (IM) may consider the grievance in his absence, adjourn the hearing or take such other action as deemed necessary.
  6. After the meeting the (IM) will inform the player of his decision concerning the complaint/grievance and their decision is final.

Equity Policy

Deep Dish Beach Volleyball is committed to ensuring that equity is incorporated across all aspects of its development. In doing so it acknowledges and adopts the following Volleyball England’s definition of sports equity: Volleyball England (VE) supports the principle of equal opportunities for all participants, member, representatives and employees whilst working for, or on behalf of VE. It opposes all forms of unlawful and unfair discrimination on the grounds of age, race, nationality, religion, ethnic origin, gender, marital status, sexuality, or unrelated criminal convictions, or disability. Deep Dish respects the rights, dignity and worth of every person and will treat everyone equally within the context of their sport, regardless of age, ability, gender, race, ethnicity, religious belief, sexuality or social/economic status. Deep DIsh is committed to everyone having the right to enjoy Volleyball in an environment free from threat of intimidation, harassment and abuse. All players have a responsibility to oppose discriminatory behaviour and promote equality of opportunity. Deep Dish will deal with any incidence of discriminatory behaviour immediately and according to constitutional disciplinary procedure.

Social Media Policy

Please note that these social networking sites are supposed to be just that - social. Used in the right way it is a great social tool. It should be used to keep in touch with friends. Over the years, many Deep Dish Beach Volleyball players have had positive relationships with lots of different players in the country as a result of using social network sites responsibly.

These sites should not be used for winding people up, having a go, upsetting them. Nobody should believe it is okay to use a social network site in such a way.

Used in the wrong way by silly, immature nasty people it is a recipe for disaster. If people do not realise the limits of common decency, can't respect themselves or others then perhaps they shouldn't be using a medium that is out there on the web for all to see. Do not be one of these people. There is also no need to swear on these sites - it reflects badly on you and all connected with you.

Should any "conversation" you are involved in get out of hand with unacceptable comments being made, stop and get out. You should report offensive, racist, sexist social network comments made by any player/

We would remind you that Deep Dish has a Code of Conduct which we expect you to adhere to. Deep Dish will take action against any person bringing Deep Dish into disrepute.

Anti Bullying Policy

At Deep Dish Beach Volleyball we believe that every effort must be made to eradicate bullying in all its forms. Bullying can be difficult to define and can take many forms which can be categorised as:

  • Physical - hitting, kicking, theft
  • Verbal - homophobic or racist remarks, threats, name calling
  • Emotional - isolating an individual from activities

All forms of bullying include:

  • Deliberate hostility and aggression towards a victim
  • A victim who is weaker and less powerful than the bully or bullies
  • An outcome which is always painful and distressing for the victim

Bullying behaviour may also include:

  • Other forms of violence
  • Sarcasm, spreading rumours, persistent teasing
  • Tormenting, ridiculing, humiliation
  • Racial taunts, graffiti, gestures
  • Unwanted physical contact or abusive or offensive comments of a sexual nature

Deep Dish will not tolerate bullying in any of forms during Deep Dish activities or on the Deep Dish premises. We are intent that we will:

  • Take the problem seriously
  • Encourage all to speak out and share their concerns.
  • Create an open environment.
  • Investigate any and all incidents and accusation of bullying
  • Talk to bullies and their victims separately
  • Impose sanctions which may include expulsion against bullies
  • Keep a written record of incidents and the action taken.

Missing Child Procedure

Deep Dish Beach Volleyball are always alert to the possibility that children can go missing before or during sessions.

If a child cannot be located during a session, the following steps will be taken:

  • All staff will be informed that the child is missing.
  • Staff will conduct a thorough search of the premises and surrounding area.
  • If the child still cannot be found then the child’s parent will be contacted.
  • If there is no answer from the parents/carers the police will be informed.
  • Staff will continue to search for child whilst waiting for the police and parents to arrive.
  • We will maintain as normal a routine as possible for the rest of the children.
  • Staff will liaise with the police and the child’s parent or carer.

The incident will be recorded on an accident form. A review will be conducted regarding this and any other related incidents along with relevant policies and procedures.

We will identify and implement any changes as necessary.



Crystal Palace

Risk Assessment - Click HERE Covid-19 Risk Assessment - Click HERE