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TERMS & CONDITIONS

INDEX

Activity at Deep Dish Venues

1. General

2. Activity Cancellation

3. Junior Activity

4. Spectator Events

5. Vacations

6. Data Protection

7. Complaints

 

By booking with Deep Dish Beach, the Booker/Player agrees to the terms & conditions set out in these conditions. Deep Dish Beach reserves the right to refuse a booking or refuse access or entry to any person/persons without giving a reason. 

INTERPRETATION

In these Terms and Conditions ("these conditions"), the following terms shall have the following meanings:

  • 'Venue' A Deep Dish Beach Venue where Activity is taking place

  • 'Booking Form' the booking form available for completion online on Deep Dish Beach website and any external booking booking programme used by Deep Dish Beach.

  • 'Player' the individual who will be attending the Activity as specified in the Booking Form

  • 'Booking' the Activity which the Player has booked through the Booking Form

  • 'Activity' the Activity which the player is attending, as set out in the Booking Form

  • 'Deposit' the Deposit specified by Deep Dish Beach on the website, communicated by Deep Dish Beach or published literature relating to the Services

  • 'Fees' the Fees shown on the Deep Dish Beach website, communicated by Deep Dish Beach or published literature relating to the Services 

  • 'Full Fee Date' the date specified by Deep Dish Beach when the Fees are due

  • 'Location' the Location of the Activity (including travelling to and from the Location)

  • 'Services' the provision of the Activity for the Player by Deep Dish Beach

  • 'Staff' official Deep Dish Beach member of Staff in charge of the Activity or administration

  • 'Guests' any person who visits a Deep Dish Beach Venue that is not taking part in an Activity

  • 'Booker' The person responsible for submitting the Booking Form.

  • 'Equipment' any object that is present at a Deep Dish Beach Venue or used by a member of Staff

  • 'Vacation' Activity organised by Deep Dish Beach (generally outside of the UK)

The headings in these Conditions are for convenience only and shall not affect their interpretation.

1. GENERAL​

1.1 - Type Of Activity

The following terms & conditions are applicable to Activity organised by Deep Dish Beach, this includes but not limited to:

  • Classes & Social sessions

  • Court Hire 

  • Private Bookings (coaching & events)

  • Tournaments

  • Training Clinics

  • Junior Activities (Club, Camps, Tournaments)

  • Spectator Events

  • Vacations

1. 2 - Supply of Services

  • You shall fully complete the Booking Form and supply Deep Dish Beach with all necessary and required information in connection with the Booking.

  • If the selected Activity is fully booked upon receiving your Booking Form, Deep Dish Beach reserves the right to allocate your Booking to the waiting list until a space becomes available.

  • If the Fees are not received by Deep Dish Beach upon completion of the Booking Form, the Booking will be automatically cancelled and your space reallocated. Deep Dish Beach will not accept any cash payments for Activity. 

  • Booking does not include; Transport to and from the Venue, food, pocket/lunch money, health insurance, medical insurance and expenses, additional expenses incurred by late pick-ups, anything else that is not outlined on the Deep Dish Beach website.

  • On acceptance of your booking, Deep Dish Beach will issue a confirmation email. Should you not have received this email, please email info@deepdishbeach.com.

1.3 - Medical

  • Permission - Before attending Activity with Deep Dish Beach, players should have permission from a doctor to participate in high intensity exercise. Whilst attending Activity at Deep Dish Beach, regular health and medical screening should be sought from a general practitioner. Players must make Deep Dish Beach aware of any previous medical issues prior to attending Activity.

  • Injury - Players must make Staff aware of any injuries, pains or concerns prior to Activity taking place. It is however the player’s choice to participate and no liability will be placed on Deep Dish Beach or its staff for injury, illness or death.

  • Illness - If a Player feels dizzy, faint, unwell, or any unusual pain they must stop exercising and inform a member of staff immediately. Although Deep Dish Beach is sensitive to certain allergens, it cannot guarantee their exclusion from any venues. 

1.4 - Materials

  • Should a Player have any questions about equipment, they should ask the closest member of Staff to show how it is safely used. This is the player’s responsibility. Should a member of Staff not be present at the time of Activity, it is the responsibility of the Player to seek expert advice. 

  • Attire - It is necessary that all Players and Guests wear appropriate, clean attire when attending sessions.

1.5 - Liability

  • The Player and Guest agrees to indemnify and to keep Deep Dish Beach indemnified, against liabilities, loss, damage, expense, costs and claims by any person in respect of injury, loss or damage to property however caused during Activity or spectating.

  • Deep Dish Beach shall have no liability to the Player for any loss, damage, costs, expenses or other claims for compensation arising from the Player's late arrival, non-arrival, cancellation , or any other fault of the Booker or the Player.

  • The Booker accepts responsibility for any damage caused to the Venue during the period of Activity by the Player and will be liable for the costs of rectifying the damage.

  • In the event of a serious incident or misbehaviour, such as fighting, racial abuse, harassment, use of illegal substances or damage to property, Deep Dish Beach will insist that Staff make arrangements to remove the Player/s from the Venue.

  • Deep Dish Beach reserves the right to alter Activities as it thinks fit and without notice.

  • Deep Dish Beach will not be bound by any statement unless it is in writing and authorised by a senior member of Deep Dish Beach Senior Management.

  • Where Deep Dish Beach provides, in connection with the provision of the Services, any goods or equipment or Services supplied by a third party, Deep Dish Beach does not give any warranty, guarantee or other terms as to their quality, fitness for purpose, performance or otherwise.

1.6 - Booker Responsibility

  • During Activity where a Booker has booked Activity for multiple Players who have not submitted a Booking Form (court hire, private events etc). The Booker will take responsibility for: 

    • Ensuring the Venue to be used is suitable for the Activity and safe for use by the Players

    • Ensuring that all Equipment meets the standards in force at the time of the Activity. Any defective Equipment is not to be used and must be reported to Deep Dish Beach immediately

    • Any policies, procedures and risk assessments specific to the Activity and Players

    • The behaviour of all Players and Guests associated with the Activity

    • Any damage caused to the Venue during the period of Activity by the Player and will be liable for the costs of rectifying the damage.

    • Comply with any reasonable request from a member of Staff. 

    • Ensuring that they or their representative is present throughout the Activity

    • The liaison with Deep Dish Beach Staff when called upon to do so during the Activity 

1.7 - Playing Surface & Public Spaces

  • Deep Dish Beach do their upmost to ensure playing surfaces are safe for Players to play on and environments are safe. This includes but not limited to:

    • Regular checks of the sand for potential harmful objects

    • Suitable clearance zones in place around playing areas

    • Potential risk of public

  • However there is a limit to how safe we can make a playing environment (especially public spaces), therefore it is the responsibility of the Player to also be vigilant for harmful objects, unsuitable clearance zones and other potential risks. Any risks must be reported immediately to Deep Dish Beach. The Player agrees to indemnify Deep Dish Beach for any injury, illness or death that may come as a result of these risks, as stated in section 1.5.

  • Deep Dish will carry out Risk Assessments for all Activity and Vacations. These can be found HERE

 

​​​​

2. ACTIVITY CANCELLATION

The following are applicable to Activity organised by Deep Dish Beach (excluding vacations - Please see section 5). This includes but is not limited to:

  • Classes & Social sessions

  • Court Hire 

  • Private Bookings (coaching & events)

  • Tournaments

  • Training Clinics

  • Junior Activities (Club, Camps, Tournaments)

  • Spectator Events

All cancellations must be officially made in writing to info@deepdishbeach.com. Official cancellation time will be from when the email is received by Deep Dish Beach. If for any reason, Activity is cancelled by Deep Dish Beach, the total liability of Deep Dish Beach will not exceed that proportion of the Fees Deep Dish Beach have actually received.

Deep Dish Beach  will not be held liable, or be required to pay compensation for any loss incurred as a result of, or in any way arising out of the cancellation.

​​

2.1 - Classes & Social Sessions (Bookings made through Supersaas)

  • If a cancellation is made more than 24 hours before the start time of the booked Activity, the total amount will be credited back to the user's SuperSaas account. No cash refund will be available. 

  • If a cancellation is made less than 24 hours before the start time of the booked Activity, no refund or credit will be issued.

  • Transfer of Booking to another Player is not possible. 

2.2 - Private Court Hire (Bookings made through Supersaas)

  • If a cancellation is made more than 24 hours before the start time of the booked Activity, the total amount will be credited back to the user's SuperSaas account. No cash refund will be available. 

  • If a cancellation is made less than 24 hours before the start time of the booked Activity, no refund or credit will be issued.

  • Transfer of Booking to another Player is not possible. 

2.3 - Private Event/Party/Class – Single Booking on a single date

 

Only applicable to no more than one private Booking being made in a single Booking. A deposit may be required by Deep Dish Beach to secure the Booking.

 

  • Deposits are non-refundable or transferable.

  • Cancellation made more than 14 days prior to the Booking taking place – A refund may be possible if final Booking Fee has been paid to Deep Dish Beach.

  • Cancellation made more than 7 days prior to the Booking taking place – Booker is able to reschedule the Booking within 1 year of the original Booking date. Booking is only able to be reschedule once from the original date.

  • Cancellation made less than 7 days prior to the Booking taking place – No refunds or reschedules possible.

  • Cancellation made within 48 hours of Booking Form submitted – All Fees refunded

 

2.4 - Private Event/Party/Class – Multiple Bookings for multiple dates

 

Only applicable to Bookings where a Booking is made for multiple dates in a single Booking. A deposit may be required by Deep Dish Beach to secure the Booking.

 

  • Deposits are non-refundable or transferable.

  • Cancellation made more than 72 hours prior to the Booking taking place – Booker is able to reschedule the Booking within 3 months of the original Booking date. Booking is only able to be reschedule once from the original date.

  • Cancellation made within 72 hours prior to the Booking taking place – No refunds or reschedules possible.

  • Cancellation made within 48 hours of Booking Form submitted – All Fees refunded

 

2.5 - Private Venue Hire

 

Only applicable to Bookings where a Booker has hired the entire facility. A deposit will be required by Deep Dish Beach to secure the Booking.

 

  • Deposits are non-refundable or transferable.

  • Cancellation made more than 28 days prior to the Booking taking place - A refund may be possible if final Booking Fee has been paid to Deep Dish Beach.

  • Cancellation made more than 14 days prior to the Booking taking place - Booker is able to reschedule the Booking within 1 year of the original Booking date. Booking is only able to be reschedule once from the original date.

  • Cancellation made within 48 hours of Booking Form submitted – All Fees refunded

2.6 - Tournament Cancellation/Replacement (Adult & Junior)

  • The Booker can cancel their Activity up to 14 days before the event, by emailing info@deepdishbeach.com, and will receive a full refund.

  • If a Booker cancels their Activity within 14 days of the event, they will not receive a refund unless the tournament is full and there is a team/player on the waiting list to directly replace them. 

  • Within 48 hours of the tournament, under no circumstances will a Booker receive a refund.

Player/Team Replacement

  • If the Booker wishes to replace a Player or full team, this must be emailed to info@deepdishbeach.com providing all details including, but not limited to; full names, email addresses and UKBT membership numbers.

  • In any instance of replacement, the cancellation policy above (section 2.4) will apply. 

2.5 - Junior Club Cancellation

  • Cancellation made within 48 hours of Booking - All funds will be refunded. Unless a session has already been attended, in which case a cost of £20 will be deducted and the rest will be refunded.

  • For cancellation more than 2 weeks before the start of the term - Cancellation fee of £10 will be incurred

  • For cancellations made more than 7 days before the start of the term - 50% of Fees will be refunded

  • For cancellations made less than 7 days before the start of the term - No refund of Fees will be given

  • Transfer of Booking to another Player is not possible. 

2.6 - Junior Camps Cancellation/Rescheduling

  • For rescheduling of camp dates more than 7 days before the junior Camp date - This will be free of charge

  • For rescheduling of camp dates less than 7 days before the junior Camp date - This may incur an additional fee, rescheduling may not always be possible. In this case, the cancellation policy will apply.

  • For cancellations made more than 2 weeks before juniors camp - Cancellation fee of £10 will be incurred per day cancelled

  • For cancellations made more than 7 days before juniors Camp - 50% of Fees will be refunded per day cancelled

  • For cancellations made less than 7 days before juniors Camp - No refund of Fees will be given

2.8 Spectator Events Cancellation

Tickets are fully refundable or exchangeable 7 days before the date of the event booked. After this point, tickets are neither refundable nor exchangeable.

3. JUNIOR ACTIVITY

The following are applicable to Junior (Under 18) Activity organised by Deep Dish Beach and are supplementary to the entirety of the terms & conditions set out on this page. Junior Activity includes but is not limited to:

  • Junior Club

  • Junior Camps

  • Junior Tournaments

3.1 - Drop off and Collection

 

  • The player must be picked up and dropped off at the times specified by Deep Dish Beach. 

  • The Booker agrees to incur extra charges if the Player is picked up after the specified times. Deep Dish Beach reserves the right to exclude Players without refund if collection is persistently late. 

  • With the written permission of a guardian, Players aged 12 and above may make their own way to and from the venue.

 

3.2 - Medical and Behavioural

 

  • Any medical or behavioural problems of the Player known to the Booker must be shared with Deep Dish Beach in writing on the Booking Form. Deep Dish Beach reserves the right not to accept the Booking on the grounds that any such medical or behavioural information is not conducive to the Players or other Players' participation in the Activity.

  • If any Player, or guardian shows signs of Covid-19 on arrival, the Player will be refused entry. A partial refund or transfer of credit may be made at the discretion of Deep Dish Beach.

  • If any Player presents symptoms of Covid-19 during the camp, they will be asked to use the Venue isolation space and the Players emergency contact, as stated on their Booking Form,  will be notified immediately. If the Player is not collected, they may remain in the isolation space for the duration of the day. A partial refund or transfer of credit may be made at the discretion of Deep Dish Beach.

 

3.3 - Publicity

 

The Booker acknowledges that Deep Dish Beach may use, for publicity purposes and without prior notification, any photograph or video taken of the Player at the Venue, and any statement (whether written or oral) made by you or the Player. You may exclude the Player from being photographed/filmed on your Booking Form, or at any point, by emailing info@deepdishbeach.com.

 

3.4 Safeguarding

 

Deep Dish Beach will react to concerns, allegations and suspicions of abuse or neglect, in line with the Deep Dish Beach safeguarding policy, and procedure. 

3.5 Rules, Regulations and your Liability

 

  • The Booker agrees to be wholly liable for any and all actions and/or omissions of the Player booked for. Without prejudice to the generality of the foregoing, the Booker shall be liable for any liability, financial or otherwise, or injury or damage to property caused by the Player whilst at the Venue, and shall fully indemnify Deep Dish Beach, their agents, contractors and/ or Staff for any loss, damage, costs or expenses resulting from such liability, injury or damage.

  • Deep Dish Beach reserves the right to make rules and regulations relating to the Players participation in the Activity  ('Code of Conduct'). The Code of Conduct forms part of these Conditions and are available HERE

  • Any failure by the Player to adhere to the Code of Conduct may result in their participation in the Activity being terminated without refund.

  • Deep Dish Beach reserves the right to suspend, refuse or exclude any Player at any point during the Activity or before, if it is thought that their presence may be detrimental to the wellbeing of the other Players or Staff.

 

3.6 Force Majeure

 

Deep Dish Beach shall not be liable for any delay in performing or failure to perform any Activity (including to action any alteration or cancellation) due to any case beyond our reasonable control including lock-outs, strikes, shortages of personnel, labour disputes, war, riot, act of God, civil commotion, terrorism, malicious damage, threats to safety, compliance with any law or governmental order, rule, regulation or direction, accident, environmental contamination, pandemic outbreak of disease, breakdown of plant or machinery, fire, flood, difficulty or increased expense in obtaining workmen, materials, goods or raw materials in connection with the performance of this agreement. No refund will be made, except at Deep Dish Beach discretion.

​4. SPECTATOR EVENTS

 

  • Spectators for ticketed events must bring proof of booking and ID to enter the venue.

  • Children under the age of 14 must be accompanied by an adult. 

  • Spectators must be respectful to all staff, officials and athletes at the event.

  • Deep Dish Beach staff reserve the right to check bags on entry and within the venue.

  • The following items are banned from spectator events:

    • Food, Drink, Drugs, Weapons, Bags larger than 40x20x25cm, Large umbrellas, Glass, Alcohol, Pushchairs, Selfie sticks, Weapons and tools, flares, lasers, smoke devices and canisters, Large-bodied cameras and camcorders, Drones, Unauthorised musical instruments and vuvuzelas

5. VACATIONS

​The following are applicable to Vacations only organised by Deep Dish Beach and are supplementary to the entirety of the terms & conditions set out on this page, Vacation includes but not limited to:

  • Gran Canaria Camp

  • Portugal Camp

  • University Tour

5.1 - Supply of Services

 

  • Deep Dish Beach shall provide the Services to the Player subject to these conditions. By booking and paying the Deposit, the Booker agrees on behalf of the Booker and the Player (if not yourself), to be bound by these conditions constituting the entire agreement between Deep Dish and the Booker/the Player.

  • Bookings are accepted at the discretion of Deep Dish Beach Ltd and are not transferable.

  • You shall fully complete the Booking Form and supply Deep Dish Beach with all necessary and required information in connection with the Services.

  • If the selected Service is fully booked upon receiving your Booking Form and Deposit, Deep Dish Beach reserves the right to allocate your Booking to the waiting list until a space becomes available. Deposit will only be refunded to the Booker if no space becomes available, at the discretion of Deep Dish Beach.

  • If both Booking Form and deposit are not received by Deep Dish Beach, the Booking will be automatically cancelled and space reallocated.

 

5.2 - Payment of Fees

 

  • The Booker shall pay Deep Dish Beach the Fees and any additional costs which are agreed between the Booker and Deep Dish Beach for the provision of the Services.

 

  • Payment does not include:

    • Flights or transfers to and from the hotel / airport

    • Pocket money

    • Souvenirs

    • Health insurance

    • Medical insurance and expense

    • Travel insurance

    • Any required travel visas

    • Anything else that is not outlined on the Package table on by Deep Dish Beach Ltd website

  • The Deposit is NON REFUNDABLE unless your Booking is not accepted by Deep Dish Beach. No Booking is valid until both Booking Form and Deposit have been received by Deep Dish Beach. 

  • On acceptance of your booking, Deep Dish Beach will issue a confirmation email. Should you not have received this email, please email info@deepdishbeach.com.

  • If Deep Dish Beach does not receive the remaining balance by the Full Fee Date, it will have the right to terminate this Booking via the email address provided by the Booker. In the event of such termination (and in accordance with paragraph 3.2 above), the Deposit will not be refunded. 

  • Where a Booking Form is received by Deep Dish Beach after the Full Fee Date, it must be accompanied by the full Fee. On acceptance of such Booking, Deep Dish Beach will issue a confirmation email.

  • Deep Dish Beach will not accept any cash payments for the Services.

 

5.3 - Cancellation 

All cancellations must be officially made in writing to vacations@deepdishbeach.com. Official cancellation time will be from when the email is received by Deep Dish Beach.

  • If you wish to cancel a Booking for any reason, you must do so via email to the following email address: Vacations@deepdishbeach.com:

    • Cancellation made before the Full Fee Date - The Deposit will be forfeited. If Fees have already been made then this will be refunded. 

    • Cancellation made after the Full Fee Date - The Deposit will be forfeited and the outstanding Fees of the package selected by the Booker become due and payable and will not be refunded if already paid. Replacements may still be possible.

    • Cancellations made within 2 weeks of the Vacation- The Deposit will be forfeited and the outstanding Fees of the package selected by the Booker become due and payable and will not be refunded if already paid. Replacements are not possible.

    • Cancellation made within 48 hours of Booking Form submitted - All funds will be refunded.

 

If for any reason, the Vacation is cancelled by Deep Dish Beach, the total liability of Deep Dish Beach will not exceed that proportion of the Fees Deep Dish Beach have actually received.

5. 4 - Replacement Players (excludes University Tour & Grad Tour?)

 

This section is not applicable to University Tour or Grad Tour. Please see section 5.3 above for cancellations, replacement players are not possible.

 

Deep Dish Beach will have a reserve list open for all Vacations and will always strive to replace a Player if they cancel the Booking. Bookers are also able to find replacements for their Booking. the below terms apply.

  • Cancellation made and replacement player found before the Full Fee Date:

    • The Deposit will be refunded minus a £30 administration charge. Refund will only be processed when replacement Player’s deposit has been received by Deep Dish Beach. 

  • Cancellations made and replacement player found more than 2 weeks before the Vacation:

    • The Deposit will be forfeited, but additional Fees of the package will be refunded if already paid. Refund will only be processed when replacement Players full Fee has been received by Deep Dish Beach. 

  • Cancellations made within 2 weeks of the Vacation:

    • The Deposit will be forfeited and the outstanding Fees of the package selected by the Booker become due and payable and will not be refunded if already paid. Replacements are NOT possible.

In all cases, any additional costs incurred by Deep Dish Beach as a result of the replacement may be charged to the player being replaced. Players must also be prepared to receive the same Services as booked by the Player they are replacing. This includes but not limited to:

  • Bespoke Vacation materials: Goody bag, clothing etc

  • Training group: Being placed in the same training group that the previous Player was allocated

5.5 - Rules, Regulations and your Liability

 

  • The Booker agrees to be wholly liable for any and all actions and/or omissions of the Player. Without prejudice to the generality of the foregoing, you shall be liable for any liability, financial or otherwise, or injury or damage to property caused by the Player whilst at the Location, and shall fully indemnify Deep Dish Beach, their agents, contractors and/ or Staff for any loss, damage, costs or expenses resulting from such liability, injury or damage.

  • Deep Dish Beach reserves the right to make rules and regulations relating to the Players participation in the Activity  ('Code of Conduct'). The Code of Conduct forms part of these Conditions and are available HERE

  • Any failure by the Player to adhere to the Code of Conduct may result in their participation at the Vacation being terminated without refund.

  • Without prejudice to section 5.3, Deep Dish Beach reserves the right to withdraw the Camper from any activity at any time on the grounds of safety or unsuitability.

  • We are sensitive to certain allergens but cannot guarantee their exclusion from the Vacation.

  • No person under the age of 18 can attend the Vacation. Where applicable, should a Player under the age of 18 attend, they will need to be accompanied by a parent/guardian. Written permission from Deep Dish Beach must be obtained by the Booker prior to the completion of a Booking Form.

  • Deep Dish will not be responsible for any actions undertaken by Players when under the influence of alcohol or illegal substances.

  • Banned from Vacations - illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide and associated equipment including balloons, unidentified substances, new psychoactive substances (NPS), illegal items.

 

5.6 - Liability

 

  • Where Deep Dish Beach provides, in connection with the provision of the Services, any goods or equipment or Services supplied by a third party, Deep Dish Beach does not give any warranty, guarantee or other terms as to their quality, fitness for purpose, performance or otherwise.

  • Deep Dish Beach shall have no liability to the Player for any loss, damage, costs, expenses or other claims for compensation arising from the Camper's late arrival or non-arrival, or any other fault of you or the Camper.

  • Deep Dish Beach reserves the right to alter programmes, activities, itineraries, excursions, age brackets, premises and personnel as it thinks fit and without notice.

  • Deep Dish Beach will not be bound by any statement unless it is in writing and authorised by a member of Deep Dish Beach Senior Management.

  • Deep Dish Beach will not be liable for any item of jewellery, electronics or valuable property brought to the Venue by the Player.

  • Deep Dish Beach will not be responsible for any property left at the Venue (by the Player or otherwise), and may dispose of any such property if not claimed and collected by the Player.

  • The Player is responsible to provide their own personal insurance for the duration of their stay.

5.7 - Medical and Behavioural

 

Any medical or behavioural problems of the Player known to the Booker must be shared with Deep Dish Beach in writing on the Booking Form. Deep Dish Beach reserves the right not to accept the Booking on the grounds that any such medical or behavioural information is not conducive to the Player or other Players' participation in the Vacation.

 

5.8 - Publicity

 

You acknowledge that Deep Dish Beach may use for publicity purposes and without prior notification any photograph or video taken of the Player at the Venue, and any statement (whether written or oral) made by the Booker or the Player.

5.9 - Sharing Of Information

On signing up for Vacations, the Booker give permission for Deep Dish Beach to share your name, email address and phone number with your group leader, in order to organise your Vacation. Deep Dish Beach will hold no liability for the actions of the group leader.

5.10 - Force Majeure

 

Deep Dish Beach shall not be liable for any delay in performing or failure to perform any obligation (including to action any alteration or cancellation) due to any case beyond our reasonable control including lock-outs, strikes, shortages of personnel, labour disputes, war, riot, act of God, civil commotion, terrorism, malicious damage, threats to safety, compliance with any law or governmental order, rule, regulation or direction, accident, environmental contamination, pandemic outbreak of disease, breakdown of plant or machinery, fire, flood, difficulty or increased expense in obtaining workmen, materials, goods or raw materials in connection with the performance of this agreement. No refund will be made, except at Deep Dish Beach discretion.

6. DATA PROTECTION

Personal information requested on the Booking Form is held on computer and used by us in connection with the Booking. Where necessary we share personal information with our Staff, agents, subcontractors and other third parties for the purpose of fulfilling the Services Booked. We take full responsibility for ensuring that proper security measures are in place to protect personal information.

Marketing - By Booking an Activity with Deep Dish Beach, the Booker agrees to be subscribed to the Deep Dish Beach e-mail subscription service. The Booker will be able to unsubscribe from the email subscription list upon receipt of their first marketing email. Email addresses will never be passed to a third-party for marketing purposes. 

7. COMPLAINTS

 

If any problem is experienced during the Activity booked, this should be immediately reported to the member of Staff to allow us the opportunity to rectify any problem raised. If it is not resolved you should write to us within 28 days of the incident and we will endeavour to find a satisfactory solution. You must email complaints to info@deepdishbeach.com.

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